Accessibility Policy

Accessibility at Pacific Knit Co.

The team at Pacific Knit Co. are committed to ensuring that our spaces and our products are accessible to everyone who wants to be part of our community. Our staff include multiple neurodivergent and disabled identities, as well as marginalized bodies, genders and sexualities. We recognize the unique perspectives and contributions to the knitting community made by folks from all backgrounds, and we welcome them all in our Doodle Universe.

We know that accessibility includes more than just physical access to a space, and that less visible disabilities are often overlooked and excluded. We are working to change that reality, both within our company and in the knitting community as a whole. On topics where we ourselves do not have lived experience, our policies and accommodation options are guided by those who do have that lived experience. We want to use the privilege of our platform to make positive change that helps everyone.

We recognize that accommodations are not one-size-fits-all and that we won't always be able to predict everything that might be helpful to someone else. But we want to continually do better, so please reach out to our Customer Experience Manager at Grey@PacificKnitCo.com if you notice any oversights, have any concerns or requests, or simply want to chat with us more about our little company.

Pacific Knit Co.'s accommodation considerations include:

  • All of our knitting patterns are gender-neutral and size-inclusive.

  • All of our written content is designed with readability and clarity as a priority, to make it as easy as possible to interact with.

  • All attendees to virtual classes hosted directly by PKC are welcome to bring a support person with them at no additional cost. You may also bring children with you if you have care-taking responsibilities. (Please just email our Customer Experience Manager prior to attending so that we are aware.)

  • Attendees to virtual classes are not required to remain on camera during the class.

  • All virtual classes hosted directly by PKC will be attended and moderated by a staff member (in addition to the class facilitator). This may include things such as monitoring the text chat, repeating attendee questions to ensure everyone can hear/understand, ensuring there are pauses and breaks for clarification by facilitator as required, etc.

  • We are working to convert our catalogue of Doodle Base Patterns to be available in large font and compatible with text-to-voice technology. (If you need either of these options today, then 

  • Our video tutorial library (which is currently being filmed) will include permanent subtitles on all videos.

If there is an accommodation you would like, that you do not see here, please email our Customer Experience Manager at Grey@PacificKnitCo.com to discuss.